Return policy
RETURNS
At Elegance Beauty, we strive to provide high quality nail products to our customers. However, we understand that manufacturing defects can occur from time to time. This return policy has summer designed to offer you a solution cas product of defective beauty you purchased from our company. Please read the following conditions carefully:
1. Return eligibility:
O Only defective beauty products are eligible for return.
O Products must have summer purchased directly from elegance beauty
O Return must be made within 7 days of the date of receipt.
2. Return Process:
O Please contact our customer service by telephone or email to report the product's defect.
O We will ask you to provide details of the defect and, if possible, photographs to assess the situation.
O Once we have reviewed the information provided, we will inform you of the approval of your return.
O If the return is approved, we will provide you with detailed instructions on how to return the product.
3. Return conditions:
O The product must be returned to its original packaging, accompanied by tous the accessories and the documents provided.
O Products must be returned in a clean and unused condition.
O We reserve the right to refuse a return if the above conditions are not met.
4. Replacement:
O After receiving the returned product and checking the defect, we will proceed to replace it.
O If the defective product is plus available, we offer you either to wait until it is available again or to refund you.
5. Refunds:
O According to our policy, we accept refundsThatFor defective nail products.
Please note that this return policy is applicable only to defective nail products. For any other return request, please refer to our general return policy.
We strive to ensure customer satisfaction and maintain high quality standards for our beauty products. If you have any additional questions or concerns, please feel free to contact our customer service, who will be happy to help you.